2022 | Attorneys/Law Firms | Early stage | SDG1 | SDG11 | SDG16 | SDG8 | SDG9 | Uganda

Company or Institution

Justice Chatbot Limited


Attorneys/Law Firms





Sustainable Development Goals (SDGs)

SDG 1: No Poverty

SDG 8: Decent Work and Economic Growth

SDG 9: Industry, Innovation and Infrastructure

SDG 11: Sustainable Cities and Communities

SDG 16: Peace and Justice Strong Institutions

General description of the AI solution

The solution is an Artificial Intelligence and Voice powered online platform available 24/7 that responds to thousands of legal questions instantly and shares legal knowledge via Website, Social Medias,Email, SMS and USSD channels. The services offered include:

How it works :
1. Send message
2. Message is processed by the AI powered system to understand intent, classify, sentiment analysis and routing to the correct handler based on the intent and classification
3. If the message is a new conversation to be handled when the old is not closed , then the system will require to finish the first case to go back to the new conversation later unless the user wants to close the old conversation . A conversation has a specific subject being treated or a service request.
4. If the message is not a new conversation, then check if there is an ongoing conversation, not yet closed.
If the ongoing conversation was between the Human handler and User, then the system redirects the message to the human. This happens when the solution to the submitted issue/question will be gotten via legal advice or there is no answer in the knowledge database.
Conversation was existing between the Machine handler and User,
If the new message needs human interaction(legal advice).
If it does then assign the conversation to human,
If not and requires legal information tries to get from Knowledge database,
If knowledge database has no matching answer, then notifies legal information database managers to add this needed information and request a Human handler to answer meanwhile
4. If requires a different service than legal information and advice
The system automatically responds to user based on what he has requested :

Recommending people to lawyers

Processing legal documents.




International Research Centre
on Artificial Intelligence (IRCAI)
under the auspices of UNESCO 

Jožef Stefan Institute
Jamova cesta 39
SI-1000 Ljubljana



The designations employed and the presentation of material throughout this website do not imply the expression of any opinion whatsoever on the part of UNESCO concerning the legal status of any country, territory, city or area of its authorities, or concerning the delimitation of its frontiers or boundaries.

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