Company or Institution
Sustainable Development Goals (SDGs)
SDG 3: Good Health and Well-being
General description of the AI solution
“Too many policy decisions are still being made based on assumptions and perceptions,” said Hans Kluge, Europe region director of the WHO, who established a WHO unit focused on behavioral and cultural insights to understand the drivers of vaccine hesitancy and develop programs to counteract it. “Increased digital literacy, and trustworthy information sources, save lives. This is so important.”Listening to people's questions and concerns is an important way for health authorities to learn about what matters to communities in response to COVID-19.
The World Health Organization (WHO) launched the Citibeats-powered Early AI-supported Response with Social Listening (EARS) initiative and the Vaccination platform in 39 countries, aimed at helping public health officials to combat mis- and disinformation and determine where to channel limited resources.
Citibeats' technology has helped and continues to help WHO in understanding societal trends related to COVID-19, vaccines, and other health-related issues by collecting citizens' opinions in real time. By monitoring the online conversations, it is possible to analyze and understand the feelings, opinions, and concerns of people regarding, for example, COVID-19 Variants, Confirmed Symptoms, Travel Measures, or any other of the +40 categories established together with WHO experts.