Global Top100 Outstanding Project Announcement 8/10: INPS

Published on February 11, 2022

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Every year, a ton of emails are being sent to the INPS, the Social Security Administration of the Republic of Italy. To improve the efficiency of the work within the INPS agency ecosystem, INPS and Accenture developed an AI-based solution with the aim of improving the current manual process of classifying emails sent by citizens and dispatching them to the appropriate office. Thus, by decreasing the burden of public sector employees and improving the quality of services to citizens, the project addresses both SDG8 (Decent Work and Economic Growth) & SDG9 (Industry, Innovation, and Infrastructure).

As announced in the previous few articles, the IRCAI Scientific Program Committees and the IRCAI Scientific Journal Editorial Board have completed their review of the Global Top 100 project submissions. 10 solutions were deemed “outstanding projects” based on their centrality of AI, the potential impact on relevant SDG(s), demonstration of potential in completed work (either proof of concept or completed research paper), and ethical design. The aim of this article is to introduce the project to relevant stakeholders and the broader public and to make INPS’ voice heard on the world stage.

4 million emails are sent to the 450 territorial agencies linked to INPS on a yearly basis. The content of these emails is often fairly unstructured and can cover a wide range of complex topics. Thereby, many of these communications are not addressed to one specific receiver, prompting designated employees to sort these messages manually and forward them to the right person. This represents a “critical bottleneck in the Italian administration”, note the developers, as it substantially slows down the daily operations.

To provide the citizens with a faster response, INPS’ new email classification system is based on innovative AI techniques to analyze the emails’ content and context, and dispatch it to the appropriate employee. The developers made use of the Transformer architecture BERT (by Google), a set of Deep Learning models which are “drastically changing the Natural Language Processing (NLP) landscape”. The model was trained on more than 100.000 emails to generate the specific word embedding representation used for the classification of the email content – in compliance with GDPR policies.

With its rollout scheduled soon in several cities across the country, the team behind the solution estimates that the automatic classification of emails can save the INPS agencies more than 10,000 days of the year of work. The team behind the solution emphasizes that “INPS’ experience with AI/ML can be re-used in other public administrations across the globe to requalify the work of their employees and to further extend the solution such that additional use cases can be powered.

This project is a joint effort by INPS (the Social Security Administration of the Republic of Italy) and Accenture.


Georgia DIP and AI Research Project

Georgia DIP and AI Research Project

International Telecommunication Union (ITU) has published the digital innovation profile for Georgia, a document analysing digital innovation ecosystem in Georgia, focusing on the opportunities and challenges in the field of artificial intelligence (AI). The document had been prepared with the collaboration of IRCAI experts.

Highlights from the 16th ASEF Classroom Network Conference

Educators and professionals from across Europe and Asia gathered in the picturesque city of Ljubljana, Slovenia, from November 12-15, 2023, for the 16th ASEF Classroom Network Conference. Hosted by the International Research Centre on AI under the Auspices of UNESCO (IRCAI) and supported by the Ministry of Foreign and European Affairs of the Republic of Slovenia, this annual event was a success: it brought teachers together, facilitated the creation of new partnerships, answered some questions about AI in education and uncovered many new and important ones.

In Person Meeting of the African Members of the NAIXUS Network of AI Researchers on AI and Development

In Person Meeting of the African Members of the NAIXUS Network of AI Researchers on AI and Development

The NAIXUS project (Network of AI Researchers on AI and the United Nations SDGs) convened a significant meeting during the Deep Learning Indaba 2023. The purpose of this meeting was to discuss the progress of the project, share insights, and plan future actions to strengthen the network’s impact on advancing the United Nations Sustainable Development Goals (SDGs) through artificial intelligence (AI) research.

Workshop at the Deep Learning Indaba 2023: “Building a Global Network of AI Researchers on AI and the United Nations SDGs” 

Workshop at the Deep Learning Indaba 2023: “Building a Global Network of AI Researchers on AI and the United Nations SDGs” 

The International Research Institute on AI under the auspices of UNESCO (IRCAI) and its core members in the Network of Excellence NAIXUS; a multi-stakeholder initiative aimed at bridging the gap between AI and sustainable development hosted a meeting amd a workshop in Accra, Ghana. Both events were held as part of the Deep Learning Indaba 2023 Forum on September 8 and 9 and were co-hosted by the NAIXUS members from Africa.


International Research Centre
on Artificial Intelligence (IRCAI)
under the auspices of UNESCO 

Jožef Stefan Institute
Jamova cesta 39
SI-1000 Ljubljana


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